Standard Returns Policy
If you change your mind you can always return or exchange goods within 28 days of purchase for a refund on the goods, as long as the goods are not damaged, and we do ask that you email us to let us know. Delivery charges are not refundable. Returned goods are at the customers’ expense. Your rights to return goods are protected under the EU Distance Selling Directive.
Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty, in which case you are entitled to a full refund or replacement.
When returns are received a credit is issued to the card used for the original transaction.
- Unfortunately, we cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
- Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
- Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.