Terms & Conditions

The terms and conditions for the use of TJS London website are detailed below and should be read carefully. We may vary these terms from time to time, therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between ourselves by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

The website is owned, operated and managed by The Jewellery Store London LTD (also referred to as The Jewellery Store London, TJS London, us, we, our) with registered details:

The Jewellery Store London LTD
Office no. 18, C.P. House
Otterspool Way, Bushey
Watford, Hertfordshire
WD25 8HR
Trade Register No.: 8799673
VAT Number: GB241811140

Register address:
Boundary House
Cricket Field Road
UXBRIDGE
Middlesex
UB8 1QG

All copyright, trademarks and other intellectual property rights for the entire content of the TJS London website – images, texts, graphics, symbols, web graphics, emails, scripts, programs, and other data – are the property of The Jewellery Store London LTD and is protected by the Law for the protection of copyright and the laws on intellectual and industrial property.

TJS London warrants the user limited access, in their personal interest (online ordering, information), to the TJS London website and does not grant them the right to download or modify the site in whole or in part, to reproduce the website in whole or in part, to copy, sell/resell or operate the site in any other manner, for commercial purposes or contrary to the interests of The Jewellery Store London LTD without its prior written consent.

The user may print or download any page(s) for their own personal and non-commercial use only.

Use without the consent of The Jewellery Store London LTD of any of the elements listed above shall be punished in accordance with the legislation in force. The use of the TJS London website is permitted only within the limits specified in this document.

If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it. Also, you can contact us to report any copyright infringement.

We try to ensure our website is as accurate as possible, both in terms of prices displayed, description, and images of products and services. All measurements displayed are approximate and any errors will be wholly unintentional.

The images of the existing products within the TJS London website are real. The colors reproduced in the photos of the products on this site are very close to the original, but not identical, rendering the colors largely dependent on how each monitor is calibrated separately.

Also, the products may seem smaller or larger than they really are, depending on how they were photographed, which is why each object has a description of the dimensions that you should consider when choosing a TJS London jewellery. Therefore, we are unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

We may make changes to the website content at any time without notice or warning, including:

• Changes to these terms and conditions
• Changes to promotions, offers, and discounts
• Changes to content and product information

Users who access the TJS London website may review the products offered, which may be published on the site after prior approval. The Jewellery Store London LTD reserves the right not to publish on the site a review containing illegal, obscene, threatening, defamatory content, which in any way disturbs the privacy of other persons, infringes intellectual property rights, contains viruses, texts representing mass emails or any other form of spam.

The Jewellery Store London LTD will not be responsible and will not be liable for any compensation for any damage caused by such comments or electronic communication, which are offered under the same limitation of liability as everything else on the site, in accordance with Articles from this document.

In the case of sending information, other than those related to the process of buying / selling some products, the user is deemed to grant The Jewellery Store London LTD and its partners the non-exclusive, unlimited, free, irrevocable and retransmitted right to use, reproduce, modify, adapt, publish, translate, as well as the right to distribute it through any media, anywhere.

The user guarantees that he has all rights to the content that he transmits by any means to be published on the site or not, so that, by using this content, he does not cause any harm to any other person.

Once you have completed your checkout process, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

• The product being in-stock and available for delivery;
• The information and pricing being accurate;
• Payment being authorized.

Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

You have the right to cancel the order (to withdraw your intention to conclude a contract) without sanctions even until the moment of shipment of the products. You are obliged to notify us about the cancellation of the order by e-mail or telephone.

All prices are stated inclusive of 20% VAT and are in sterling pounds. Goods are charged at price shown on the product pages at the time the customer places the order.

Whilst we endeavor to ensure all prices are correct at the time of publication, we reserve the right to reject an order should there has been a material error in the price advertised at the time of order.

The products and services are offered as they are created by the manufacturer and also within the limits of available stock.

The products on the  TJS London website can be ordered only if they are in stock. If a customer orders a product that is out of stock he/she will be notified about the options available to them. TJS London reserves the right not to honor an order if the product is out of stock. Products similar to those ordered without the prior approval of the buyer will not be dispatched.

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. Thus, we offer a guarantee certificate, valid for 90 days from the purchase. These rights are additional to and do not detract from your statutory rights.

The UK Hallmarking Act 1973, as amended, requires that all items over 7.78gram for sterling silver and 1gram for gold carry a UK hallmark from one of the four Assay Offices in the UK. Stamps such as 925 and 375 are applied by some manufacturers, and although indicative of the metal purity, are not full UK hallmarks, and should not be confused with UK hallmarks.

At TJS London, we hallmark all items of gold and silver above the UK hallmarking weights. Items below these weights may carry a hallmark, but we would not hallmark such items as a standard.

We are dedicated to providing a high standard of product, and we work closely with The Goldsmith’s Company Assay office, in maintaining strong compliance procedures.

Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void.

TJS London accepts the following payment options: Debit cards (Visa Electron, Visa Debit, MasterCard Debit, Maestro) and Credit cards (Visa, MasterCard, American Express) through Stripe, PayPal and Klarna. All payment methods are free of charge as we do not charge any transaction fees.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay later.
• 3 Monthly Installments (interest-free) on orders above £ 35
• Credit/Debit Card

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled following applicable data protection law and in accordance with the information in Klarna’s privacy policy. Further information and Klarna’s user terms you can find here.

Your financial transactions are encrypted and are not held on this site or on any of our systems.

We deliver our goods in the following regions: UK, US, Canada. Some exceptions may apply, to see exactly which countries are covered by our shipping provider, check this list (enter link here).

There are no shipping fees for the UK orders  above £30. For orders less than £30, there is a charge of £1.75 using Royal Mail 24.  For next day express delivery to the UK, there is a charge of £7.95

We try to ship the goods the same day if ordered before 12 pm. Shipping time is another 1-2 business days. So in total, you should have your jewellery with you within 1-3 business days (if you´re located in the UK, excluding weekends & bank holidays).

Deliveries outside of the UK can take up to 5-14 working days (excluding weekends & bank holidays). We offer an estimation on each piece, in the checkout process (e.g. Standard shipping in Europe – £30, USA postal delivery – £30).

The TJS London website is hosted on the servers of a third party. The Jewellery Store London LTD will not be held responsible for any errors that occur on the site regardless of the reasons for their occurrence, including changes to the site, settings, or updates to the scheduled scripts.

The Jewellery Store London LTD cannot be held liable for errors due to the use of certain browsers while visiting the TJS London website. The Jewellery Store London LTD  is not responsible for the content, quality or nature of the sites reached through links on the TJS London website. For the respective sites, the owners of the sites in question bear full responsibility.

We take your privacy and the security of your information very seriously. The Jewellery Store London LTD only collects your personal information as needed to process your orders, to keep business records as required by HMRC, and to maintain an on-going commercial relationship.

We ask customers to register accounts so we can recognize them on their return and so they can view previous orders, amend their details and preferences. Your information will only be shared with third parties necessary for the processing of your orders and maintaining an ongoing commercial relationship (e.g. Royal Mail).

In accordance with the requirements for the protection of individuals regarding the processing of personal data and the free movement of such data and regarding the processing of personal data and the protection of privacy in the electronic communications sector, The Jewellery Store London LTD has the obligation to administer safely and for the specified purposes only, the personal data you provide to us about yourself or another person.

We strictly respect the confidentiality of customer data and we undertake not to pass on the personal data of customers to unnecessary third parties and use them exclusively for the purpose for which they were entered (placing the order) and delivery of the products and for commercial information regarding this store.

We undertake not to make public or sell databases containing information regarding the personal data of our clients. We do not encourage SPAM, we do not provide your e-mail address to third parties (natural or legal persons), we do not market, we do not offer, we do not exchange e-mail addresses obtained through this site, we do not divulge your e-mail address to other people who access the pages of this site.

According to the law, you have the right to access, to intervene on the data, the right not to be subjected to an individual decision, and the right to bring to justice.

You also have the right to object to the processing of your personal data and to request the deletion of your data. For the exercise of these rights, you can address with a written request, either by email or by post to the address of our company.

If you want more information about the data we hold about you and what we use it for please check out our Privacy Policy Page or contact sales@thejewellerystorelondon.co.uk

The Jewellery Store London LTD is not responsible for the damages (direct, indirect, accidental or not) that result from the use or inability to use the information present on the website, as well as for errors or omissions in content that may lead to any kind of loss.

The Jewellery Store London LTD (or any of its employees, advisors, specialists or web developers) is not responsible for actions that the user undertakes and which have negative results, or which results in losses of any kind, nor for the information that the user has used and led to its loss of any kind, for the information used by third parties or sites referring to the TJS London website, nor for any software used on the TJS London website and which may affect the system user operating system or which may cause other errors, viruses, etc.

Any attempt to gain unauthorized access to the site and any fraud attempt will be reported to the competent authorities.

Any conflict between the company and the customers is tried to be resolved amicably by agreement between the two parties. In case this is not possible, the UK legal provisions for this area will be applied, and the settlement of conflicts is within the competence of the English Justice Courts.

Any other problem caused by the products and services presented on the TJS London website and which is not already addressed by any article in this document will be resolved amicably within 30 working days from the date of written notification of the problems, by user/customer.

In case the problem encountered is not resolved within a reasonable time (within the maximum period of 30 days), or in a satisfactory way, please send a message for an amicable reconciliation to the email address hello@thejewellerystorelondon.co.uk

In case the conflict has not been resolved amicably, the jurisdiction rests with the UK justice court or an alternative dispute resolution body, agreed by both parties. By agreeing to these Terms and Conditions of Use of the TJS London website, the customer assumes all the consequences arising from the use in these conditions of the site.

The maximum amount of damages that can be paid by The Jewellery Store London LTD towards any client is the amount received by us from this client.